Information about us

As Stoffell’s Sauces Limited we operate the website www.stoffells.co.uk.  We as a company are committed to proving both transparent and straight forward purchase experience for all our customers.

Please read these terms and conditions carefully and contact us if you require any further information and clarification.

Trading terms

• All orders are subject to these trading terms and acceptance of our products will be taken as proof that the intending purchaser is in agreement with them.

• Goods must be purchased in minimum quantities as stipulated by the website order sheet.

• All goods remain the property of Stoffell’s Sauces Limited until paid for in full.

• Stoffell’s Sauces Limited reserves the right to reduce or withdraw credit facilities without prior notice.

Credit Facilities

• Credit customers will be given an appropriate credit limit on opening an account.

• All orders must be paid for within 30 days of invoice date.

• Exceeding your credit limit or payment terms without prior agreement may result in your credit limit being reduced and delays to subsequent orders. Stoffell’s Sauces Limited reserves the right to impose a monthly 2% interest charge on any invoices outstanding for longer than the agreed credit period.

• The intending purchaser must be financially solvent when entering into this agreement.

Price and Payment

• The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

• The prices for all products are inclusive of the cost of delivery by carrier.

• All prices are inclusive of VAT (where chargeable).

• Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

• The ordering systems allows for different methods for monies to be paid;
– By use of credit card or PayPal on the website
– By setting up of a trade account and relevant terms supporting this agreement

Deliveries

• Orders placed via the website on a Monday or Tuesday by 15.00 and payment method agreed will be delivered by the Friday of that week.

• Delivery costs are included in the prices to all UK mainland destinations with the exemption of northern Scotland, Northern Ireland and all UK Islands.

• Please contact Ruffords Feeds at hello@stoffells.co.uk or ring on 01890 – 885010 if you are unsure of the inclusion of delivery costs.

• Please contact us if you are interested in prices for deliveries outside the UK.

Refunds and Claims

• Any claims for damages or short deliveries must be made in writing to Stoffell’s Sauces customer services department within 48 hours of delivery. Stoffell’s Sauces Limited will not be liable for any claim outside this period.

• In the case of non-delivery, claims must be made in writing within 7 days of receipt of the invoice. Stoffell’s Sauces Limited will not be liable for any claim made outside this period.